Change management is essential to improve the use of existing processes and tools. It also helps to reduce the workload in terms of support requests and travel management. Our teams can therefore:
Implementing and monitoring knowledge management
Knowledge management allows you to formalise, make visible and make available all the tools available to your employees. Whether it’s administration guides, video tutorials or training materials, our teams can support you.
We can also configure or maintain your GPS application (or DAP for Digital Adoption Platform). For example, our teams are Walkme certified or have mastered the Lemon Learning solution.
Running training sessions
Whether it’s as part of the implementation of new functionalities or as part of the onboarding process for your new employees, training shouldn’t stop at the end of your project. The Cerenitee team can relieve you of these recurring training sessions, whether on-site, distance learning or hybrid.
Feeding communication vectors
Updating an intranet, a Teams channel or sending out regular newsletters is an essential way of communicating what’s new and anchoring rules and good practice. All these actions can be part of our intervention.