Managing user support in the T&E sector is particularly complex. Often reduced to the simple management of a tool, it is much broader than that.
Moreover, it is sometimes difficult to identify who to turn to in the event of a malfunction: the agency? the solution provider? the HBT? the payment solution?
The interconnectedness and complexity of the ecosystem requires a 360° vision and strong expertise. Cerenitee brings you all this in 3 stages:
Stage 1: analysis and prioritisation
Our analysts use their expertise to analyse the complexity and urgency of each anomaly. This prioritisation helps to streamline the management of your incidents.
Stage 2: Distribution and management
One of the particularities of T&E is the fragmentation of responsibility. By mastering the ecosystem, our teams are able to identify the root cause (is it the tool? The agency? The rental company? Your IS?…) and save time in managing the anomaly by directly addressing the right contact/responsible person. We act as a true orchestra conductor.
Stage 3: Communication and Resolution
Finally, we communicate on the status of the resolution of each anomaly and any follow-ups. In the most complex cases, we can also call in our high-level experts.